The role of AI in professional training is expanding, with Agentic AI (a specific type of adaptive AI) poised to transform how employees learn on the job. Agentic AI isn’t about replacing people; it's about enhancing human potential, bridging the gap between automated processes and the complex, ever-evolving needs of professional development. For people managers, this shift matters. As roles and industries evolve quickly, the flexibility of AI that learns, adapts, and responds to human needs can simplify training for managers while empowering employees with skills that keep them agile and engaged.
Agentic AI actively interacts with its environment, making real-time decisions based on data inputs and constantly learning and evolving alongside the people who use it. Unlike general AI, which aims to replicate broad human capabilities, Agentic AI focuses on specific tasks, honing skills through contextual interactions. Imagine a customer service team that needs to develop skills in personalized client engagement, or a sales team refining their approach with client needs. Here, Agentic AI can identify skill gaps through feedback loops, help managers tailor training based on client-facing scenarios, and even make real-time recommendations to employees.
Robotic Process Automation (RPA) is effective for repetitive, rules-based tasks that require little adaptation. In contrast, Agentic AI takes on activities requiring human-like judgment and flexibility—such as guiding employees in sensitive, client-centric interactions. Its autonomy makes it ideal for professional training that demands adaptability and personalization, continuously refining its guidance based on learner input and ensuring the training experience is relevant and effective.
In professional training, Agentic AI offers a structured yet flexible model, creating adaptive learning paths that allow employees to develop key skills, whether in customer engagement, regulatory knowledge, or product upselling. Managers benefit from real-time insights, as AI tracks each learner’s progress and automatically adjusts content based on performance and needs, reducing repetitive support.
Imagine a financial institution training its employees to support clients with their complex financial goals while also identifying and meeting cross-sell opportunities. Agentic AI could integrate best practices for customer conversations and adapt them for each employee’s style and strengths, increasing the effectiveness of both service and sales efforts.
For managers, the value of Agentic AI lies in driving real engagement and growth. A platform driven by this technology can quickly transform documents and SOPs into interactive, context-specific training, helping ensure employees meet performance goals while enhancing client satisfaction. For industries where compliance and customer care are paramount, Agentic AI supports continuous learning, allowing teams to excel without overburdening HR or training departments.
Agentic AI promises not just to transform training, but to foster a culture where learning is dynamic, intelligent, and aligned with the organization’s goals—an approach that empowers teams to serve clients with confidence, professionalism, and insight.
Here at Grasply, we are an AI-powered training platform, so we specialize in equipping organizations with engaging, high-impact training solutions that use AI to rapidly develop resources and foster a strong learning culture. Our AI agents can decrease training prep time by over 40x while also reducing training costs by over 100x. Sign up for our beta to try it out for free!
